cmbetsPrivacy Policy

This page describes what we collect when you use cmbets and how we keep that data protected. We at cmbets take your privacy seriously. When you create an account, deposit funds via DANA or e-wallet, or place a wager on football or live-dealer tables, we process personal information to deliver our service securely and comply with applicable law.

Our commitment is to be transparent about our data practices. We collect only the information we need to verify your identity, process your payments, manage your account, and improve your experience on our platform. This policy outlines what data we hold, who we share it with, how long we keep it, and what rights you have.

What data we collect on cmbets

We collect information in several categories. First, we gather account registration data: your name, email address, phone number, date of birth, and residential address. When you verify your identity via our Know Your Customer (KYC) process, we request a copy of your national ID card, passport, or driving licence. We also collect proof of address, such as a utility bill or bank statement issued within the last three months.

Second, we record payment information. When you deposit using DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we log the transaction amount, method, timestamp, and your payment reference number. We do not store your full banking credentials; our payment processor handles that encryption.

Third, we track your activity on cmbets: which sports you view (football, badminton, MotoGP), which games you engage with (slots, live blackjack, Dragon Tiger, roulette), your session duration, IP address, and device type. This helps us detect fraud, troubleshoot technical issues, and personalise your experience.

How we use your data on cmbets

We use your information to run cmbets securely and legally. Account data is used to set up your profile, verify your identity, and process deposits and withdrawals. Payment details are retained to reconcile transactions, detect chargebacks, and comply with anti-money-laundering (AML) regulations.

Activity logs help us monitor for suspicious behaviour, such as multiple rapid logins or unusual betting patterns that may indicate account compromise. We also use anonymised data to improve our platform—for instance, understanding which sports markets draw the most interest across Jakarta, Surabaya, Bandung, Medan, and Semarang helps us optimise our football and esports coverage.

We may contact you via email or SMS to confirm your identity, alert you to unusual account activity, or notify you of system maintenance. During major events such as Idul Fitri, Liga 1 finals, or Piala AFF tournaments, we may send promotional messages about limited-time offers, subject to your communication preferences.

Third parties and data processors

Our payment processors (online payment, e-wallet, mobile banking, local payment, and our banking partners) receive your payment data to execute transfers. These entities operate under their own privacy policies and are contractually bound to protect your information. Our hosting provider may store encrypted backups of your account outside Indonesia; we ensure all processors comply with data-protection standards.

We do not sell your personal information. We may disclose data if required by law enforcement, tax authorities, or court order. In such cases, we notify you unless legally prohibited from doing so.

Your rights and data retention on cmbets

You have the right to access, correct, or delete your personal data held by cmbets. To exercise these rights, contact our support team via the channels listed below. We retain registration and payment data for a minimum of six years to meet regulatory requirements. Betting and activity logs are kept for two years unless a dispute or investigation requires a longer retention.

When you close your cmbets account, we do not immediately purge all records—we retain transaction history and identity documents as required by anti-fraud and compliance law. Upon request, we will anonymise non-essential personal details after the retention period expires.

Contact us about your privacy on cmbets

If you have questions about how we handle your data, wish to lodge a complaint, or want to exercise your data rights, please reach out to our support team. Our cmbets customer service responds to privacy inquiries during standard business hours and will guide you through the process of accessing or correcting your information.

We are committed to protecting your privacy while you enjoy our sportsbook (covering football, badminton, MotoGP and more), live-dealer tables, slot games, and esports markets. Our services are available only where local law permits. This policy is effective as of its publication date and may be updated from time to time; we will notify you of material changes by email.

This privacy policy applies to cmbets.id and all affiliated services. Our services are available only in jurisdictions where online gaming is permitted under applicable law. Users are responsible for verifying that their access complies with local regulations.